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To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, day admission appointments are available. A day admission means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours or for the day. Usually we will ask you to bring your pet in sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
We ask that if this is your first visit to our hospital, please arrive 10-15 minutes prior to your appointment time so that there is plenty of time to get paperwork in order. That way, the doctor will have more time to spend with you and your pet and to answer any questions or concerns.
If you are going to be more than 10-15 minutes late to your appointment, we would kindly ask that you re-schedule your appointment. We want to be able to spend as much time as is needed with you and also with the other appointments that are coming in.
Patient Arrival Policy
For you and your pet's protection and for the protection of other clients and their pets, please have your dog controlled and on a leash while in the waiting room and exam room. Cats also need to be properly confined in a carrier or on a leash. If you do not have one, please ask for one prior to getting your pet out of the car. We have had animals escape from their owner coming into and leaving the hospital and some were never recovered. We also ask that you not help with the restraint of your pet while being worked on. We have staff trained in the proper manner of restraining a pet while a procedure is being done. While they might not normally bite you, the owner, when in a strange environment, and perhaps feeling pain, they may bite you in an attempt to bite us.
Fees charged reflect the value and quality of the services provided. We strive to provide optimum service through maintaining staff training and education and maintaining high quality medical equipment. Fees are due at the time of service or when your pet is discharged after hospitalization. We may require a deposit prior to hospitalization, medical or surgical treatment. We accept MasterCard, Visa, Discover and cash. We do not accept checks. We will always do our best to provide an accurate treatment plan so that you are kept informed as to charges accrued. We ask that you please communicate with us prior to services being performed if you have financial concerns. We also offer third party financing through Care Credit.
You are encouraged to discuss charges before services are performed. We try to always offer all medical services that are indicated for your pet. The final medical plan for your pet will be a combination of our recommendations and your choice to allow us to do so. Our plans and recommendations may change based on patient response and diagnostic results. Daily updates of your bill on hospitalized patients can easily be provided if requested.
We must assess your pet's health and medical needs prior to preparing a written estimate of charges for all but basic well pet services. Each patient is given individual attention based on variables including their overall health and history.